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Is there a shuttle to and from the airport? No. Taxis are available upon request at the front desk.
Is there a shuttle to the local attractions? No. Taxis are available upon request at the front desk.
Does the resort provide parking? Yes. Free parking is available in our parking garage next to the towers. The houses will all have their own driveway/parking space.
What is the parking garage height clearance? The parking garage clearance is 6.8 ft.
How many parking passes will I be given? Parking passes are restricted to one per bedroom for the oceanfront towers parking garage. If renting a house, all parking must stay within that driveway. If you need additional parking please call the front desk at 843-315-2520.
Is there Wi-Fi available? Yes. Wireless internet is available throughout the resort.
What restaurants are available at the resort? 21 Main Restaurant is open for dinner. The Seaside Café is open for breakfast. Swim up pool bar and pool side grill is available on the pool deck. Times vary based on season.
Is breakfast provided at the resort? You can purchase breakfast at the Seaside Café for $12.66 each.
Do you have room service? No.
What water amenities are offered at the resort? 6 Outdoor Pools (one is for adults only because it has a swim up pool bar), 2 Outdoor Kiddie Pools, 4 Outdoor Hot Tubs. 1 Indoor Pool, 1 Indoor Hot Tub, 1 Indoor Lazy River.
What water amenities are heated? The indoor water amenities are heated.
What are the pool hours? 9AM to 10PM.
What other amenities are offered at the resort? Exercise room, Cinzia Spa, Shuffleboard, Corn Hole, and Giant Chess and Checkers.
Do you offer a concierge on site? Yes
Are roll-a-way beds available at the resort? No
What amenities are included in my room? Every room is equipped with a hairdryer, iron & ironing board, and safe.
Do you have handicap accessible rooms? No. All doorways in the oceanfront condos can accommodate a wheelchair.
What bathroom and kitchen supplies are provided in my unit? Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
Are pool towels available? Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
Are linens provided? Yes
What housekeeping services are available daily? Towel replacement and trash pickup are available in the oceanfront towers. If you are renting a house these services can be purchased through the front desk.
What is included in a full kitchen? Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
What room types have a washer and dryer provided? All units at North Beach Plantation have washer and dryers.
Are cribs available? Pack and Plays are available on a first come, first serve basis.
Do any rooms have a Jacuzzi tub? All master bedrooms in the two bedroom oceanfront condos and larger have a Jacuzzi tub.
What is the tax percent on a room? 13%
What is included in the resort fee? The resort fee covers usage of all resort amenities.
Do I need a credit card at check-in? Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
Can I pay my balance in cash? Yes you can but you still have to bring the credit card used to make the deposit with you.
Can I make payments on my balance before my vacation? You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
Can I book a reservation without a deposit? No. Every reservation must have the first night’s stay paid in order to book.
What is the cancellation policy? You have 30 days prior to your arrival date to cancel and receive a full refund. Inside of 30 days of arrival you would forfeit your first night stay deposit.
What time is check-in and check-out? Check-in time starts at 4PM and after (there is someone there 24 hours). Check-out time is 11AM.
Are early check-ins and late check-outs possible? Not during the summer season, (April-August you can request with it the front desk (843-315-2520) during the off season but it is never guaranteed.
How do I adjust my reservation? You can contact the reservations department to make changes to your reservation. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
Can I bring my pet with me on vacation? No.
What is the security deposit/ damage waiver for? Accidental damage.
Can I pay my security deposit in cash? Yes but you will receive your $250 refunded in check form in the mail within 7 days after check-out.
How much is the security deposit/damage waiver? Security deposit is $250 at check-in which is refunded when your stay is over or you can purchase Damage Waiver of $39.95 plus tax, non-refundable, paid with your first night stay deposit.
How old do I need to be to stay at this resort? Everyone in the room must be 25 years or older unless they are accompanied by their parent or legal guardian.
How far away is the airport? Myrtle Beach International Airport is 15.7 miles or approximately 27 minutes away from the resort.
What attractions are within a 15 minute drive radius? Barefoot Landing, House of Blues, Tanger Outlets, Bass Pro Shop, Pirates Voyage, and Carolina Opry.
Is there a grocery store nearby the resort? Yes there are grocery stores within a 5-15 minute drive of the resort.
Where can I find guest reviews for the resort? Tripadvisor.com is a website used for guest reviews.
Can I rent chairs and umbrellas for the beach? Yes you can through can be purchased by the lifeguard on the beach through The City of North Myrtle Beach. Prices vary depending on length of rental, please speak to a lifeguard for exact pricing.
Are trailers and motorcycles allowed at the resort? No.
Can I rent bicycles while I’m on vacation? The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
Can I fish on the beach? Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
Can I rent a beach wheelchair on my vacation? Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
Am I allowed to grill at the resort or on the beach? No. Grills are not allowed at the resort or on the beach due to fire and environment codes.