- What taxes can I expect to pay?
- Taxes are 12% and included when a rate is quoted.
- Taxes are 12% and included when a rate is quoted.
- What is included in the resort fee?
- The resort fee includes access to all of the amenities we offer at the resort.
- The resort fee includes access to all of the amenities we offer at the resort.
- Do I need a credit card to check in?
- Yes, we will need to verify the card on file if you want to use that for the remainder of your stay, and we will always need a credit card on file for incidentals.
- Yes, we will need to verify the card on file if you want to use that for the remainder of your stay, and we will always need a credit card on file for incidentals.
- Is there a surcharge to use my credit card for payment?
- No, the use of a credit card will not incur a surcharge.
- No, the use of a credit card will not incur a surcharge.
- Does the resort provide parking (valet parking/free parking/across-the-street parking)?
- We have free parking.
- We have free parking.
- What is the parking garage height clearance?
- The parking garage height clearance is 8’6’’.
- The parking garage height clearance is 8’6’’.
- What time is check-in and checkout?
- Checkout is at 11 a.m. and check-in is at 4 p.m.
- Checkout is at 11 a.m. and check-in is at 4 p.m.
- Is it possible to check in early? May we use the facilities before check in?
- Guests can always pre-register, and if the room is not ready upon arrival, guests can enjoy the facilities; we will call as soon as the room is ready.
- Guests can always pre-register, and if the room is not ready upon arrival, guests can enjoy the facilities; we will call as soon as the room is ready.
- Do you accommodate late checkout?
- Every situation and unit is different, so we advise guests to call the front desk the morning of checkout.
- Every situation and unit is different, so we advise guests to call the front desk the morning of checkout.
- How do I edit my reservation?
- You can always call our property or reservation line to make any changes to your reservation.
- You can always call our property or reservation line to make any changes to your reservation.
- May I bring my pet?
- No, we cannot accommodate pets at our resort.
- No, we cannot accommodate pets at our resort.
- How far away is the airport from the resort?
- The airport is 15 miles away (about 25 minutes).
- The airport is 15 miles away (about 25 minutes).
- Is there a shuttle to and from the airport?
- No, we do not provide shuttle services off of our property.
- No, we do not provide shuttle services off of our property.
- Is there a shuttle available to local attractions?
- No, we do not provide any shuttle services off of our property.
- No, we do not provide any shuttle services off of our property.
- Is Wi-Fi available?
- Yes we have complimentary Wi-Fi and bandwidth. For a fee, guests can get high-speed Internet.
- Yes we have complimentary Wi-Fi and bandwidth. For a fee, guests can get high-speed Internet.
- What are the restaurants at the resort? Do you have room service?
- We do not provide room service. We do have a Seaside Café at the towers that serves breakfast and lunch until 3 p.m. and 21 Main, our restaurant on-site, that is open for dinner at 4 p.m. daily.
- We do not provide room service. We do have a Seaside Café at the towers that serves breakfast and lunch until 3 p.m. and 21 Main, our restaurant on-site, that is open for dinner at 4 p.m. daily.
- What amenities are offered to guests?
- The amenities offered to guests are as follows: 2.5-acre oceanfront water escape, including a swim-up pool bar, infinity pool, hot tubs, waterfalls, lazy river, adults-only & kiddie pools, shuffle board, large checker/chess board, Cinzia Spa, wireless Internet, fitness center, 21 Main steakhouse, seaside café, and summer kids club.
- The amenities offered to guests are as follows: 2.5-acre oceanfront water escape, including a swim-up pool bar, infinity pool, hot tubs, waterfalls, lazy river, adults-only & kiddie pools, shuffle board, large checker/chess board, Cinzia Spa, wireless Internet, fitness center, 21 Main steakhouse, seaside café, and summer kids club.
- Do you offer a concierge on-site?
- The front desk sells various discount tickets to local attractions in the Myrtle Beach area.
- The front desk sells various discount tickets to local attractions in the Myrtle Beach area.
- What TV channels are available in the room?
- We offer standard cable in each unit.
- We offer standard cable in each unit.
- Are movies available on-site?
- No, we do not have movies available on-site.
- No, we do not have movies available on-site.
- Are cots available for rooms?
- We offer complimentary rollaway beds upon request. We have a limited amount, so they are on a first-come, first-served basis.
- We offer complimentary rollaway beds upon request. We have a limited amount, so they are on a first-come, first-served basis.
- Is breakfast provided? If so, from what times? What is the price?
- The Seaside Café serves breakfast from 7-11 a.m. and prices vary.
- The Seaside Café serves breakfast from 7-11 a.m. and prices vary.
- Do you have hair dryers in the room?
- Yes, we have one hair dryer in the master bathrooms.
- Yes, we have one hair dryer in the master bathrooms.
- What newspapers does the resort provide, if any?
- The Seaside Café has our local paper, The Sun News, for sale.
- Where can I learn more about the Guest Reviews Terms & Conditions?
- Guests can consult TripAdvisor for guest reviews.
- Guests can consult TripAdvisor for guest reviews.
- Is there an iron and ironing board in the room?
- We provide an iron and ironing board in each unit.
- We provide an iron and ironing board in each unit.
- What is stocked in the kitchen of a room/efficiency/suite/condo?
- Our condos and house kitchens are fully stocked.
- Our efficiency kitchen is equipped with a microwave, coffee pot, and a mini-fridge.
- Do you have handicap-accessible rooms?
- No, we are not a handicap-accessible resort.
- No, we are not a handicap-accessible resort.
- How do you rent chairs and umbrellas on the beach?
- Guests can rent chairs and umbrellas through the City of North Myrtle Beach.
- Guests can rent chairs and umbrellas through the City of North Myrtle Beach.
- What are the pool hours?
- The pool is open from 9 a.m. to 10 p.m. daily.
- The pool is open from 9 a.m. to 10 p.m. daily.
- Do the units have a stocked mini-fridge?
- Our mini-fridges are not stocked.
- Our mini-fridges are not stocked.
- How many parking passes are allotted per room?
- Allotment of parking passes is dependent upon unit size.
- Allotment of parking passes is dependent upon unit size.
- What is the security deposit for? How long does it take for the credit card pre-authorization to be released?
- We will keep the guest’s credit card on file for incidentals. No pre-authorization will be taken.
- We will keep the guest’s credit card on file for incidentals. No pre-authorization will be taken.
- Do the rooms have a washer and dryer?
- All rooms, except a few of our flats, have washer and dryers.
- All rooms, except a few of our flats, have washer and dryers.
- Are the pools heated?
- We have an indoor pool and lazy river that is heated, as well as our outdoor lap pool.
- We have an indoor pool and lazy river that is heated, as well as our outdoor lap pool.
- Are cribs available?
- No, we do not have cribs. However, we can provide Pack ’n Plays on a first-come, first-served basis.
- No, we do not have cribs. However, we can provide Pack ’n Plays on a first-come, first-served basis.
- Do any units have a Jacuzzi tub?
- Yes, all units in the towers, except our one-bedroom Beauforts, have a Jacuzzi tub.
- Yes, all units in the towers, except our one-bedroom Beauforts, have a Jacuzzi tub.
- Do you offer discounts to area attractions? What attractions are close?
- We provide various discounted tickets to attractions around the Myrtle Beach area, including (but not limited to): Alabama Theatre, Carolina Opry, Medieval Times, Pirates Voyage, Ripley’s Aquarium, the SkyWheel, and WonderWorks. All tickets can be purchased by our front desk staff.
- We provide various discounted tickets to attractions around the Myrtle Beach area, including (but not limited to): Alabama Theatre, Carolina Opry, Medieval Times, Pirates Voyage, Ripley’s Aquarium, the SkyWheel, and WonderWorks. All tickets can be purchased by our front desk staff.
- What is the damage waiver fee? What is included and not included?
- The damage waiver fee is $39.95 plus tax. This covers up to $1,000 worth of damages in a unit.
(Posted: 12/2/14)
