Frequently Asked Questions

Where can I find guest reviews for the resort?

Tripadvisor.com is a website used for guest reviews.  

What water amenities are offered at the resort?

6 Outdoor Pools (one is for adults only because it has a swim up pool bar), 2 Outdoor Kiddie Pools, 4 Outdoor Hot Tubs. 1 Indoor Pool, 1 Indoor Hot Tub, 1 Indoor Lazy River.  

What water amenities are heated?

The indoor water amenities are heated.  

What time is check-in and check-out?

Check-in time starts at 4PM and after (there is someone there 24 hours). Check-out time is 11AM.  

What room types have a washer and dryer provided?

All units at North Beach Plantation have washer and dryers.  

What restaurants are available at the resort?

21 Main Restaurant is open for dinner. The Seaside Café is open for breakfast. Swim up pool bar and pool side grill is available on the pool deck. Times vary based on season.  

What other amenities are offered at the resort?

Exercise room, Cinzia Spa, Shuffleboard, Corn Hole, and Giant Chess and Checkers.  

What is your refund policy in the event of a hurricane?

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.  

What is the tax percent on a room?

13%  

What is the security deposit/ damage waiver for?

Accidental damage.  

What is the resort's Do Not Disturb policy?

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.  

What is the parking garage height clearance?

The parking garage clearance is 6.8 ft.  

What is the cancellation policy?

You have 30 days prior to your arrival date to cancel and receive a full refund. Inside of 30 days of arrival, you would forfeit your first-night stay deposit. No downgrades or date changes are permitted within the cancellation period.   

What is included in the resort fee?

The resort fee covers usage of all resort amenities.  

What is included in a full kitchen?

Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.  

What housekeeping services are available daily?

Towel replacement and trash pickup are available in the oceanfront towers. If you are renting a house these services can be purchased through the front desk.  

What bathroom and kitchen supplies are provided in my unit?

Soap bars, bath towels, one travel size dish soap.   

What attractions are within a 15 minute drive radius?

Barefoot Landing, House of Blues, Tanger Outlets, Bass Pro Shop, Pirates Voyage, and Carolina Opry.  

What are the pool hours?

9AM to 10PM.  

What amenities are included in my room?

Every room is equipped with a hairdryer, iron & ironing board, and safe.  

Is there Wi-Fi available?

Yes. Wireless internet is available throughout the resort.  

Is there a shuttle to the local attractions?

No. Taxis are available upon request at the front desk.  

Is there a shuttle to and from the airport?

No. Taxis are available upon request at the front desk.  

Is there a grocery store nearby the resort?

Yes there are grocery stores within a 5-15 minute drive of the resort.  

Is breakfast provided at the resort?

You can purchase breakfast at the Seaside Café for $12.66 each.  

How old do I need to be to stay at this resort?

Everyone in the room must be 25 years or older unless they are accompanied by their parent or legal guardian.  

How much is the security deposit/damage waiver?

All cash reservations will require a security deposit of $250 at check-in which is refunded when your stay is over. If you are paying with credit card, you can purchase Damage Waiver of $39.95 plus tax, non-refundable, paid with your first night stay deposit.  

How many parking passes will I be given?

Parking passes are restricted to one per bedroom for the oceanfront towers parking garage. If renting a house, all parking must stay within that driveway. If you need additional parking please call the front desk at 843-315-2520.  

How far away is the airport?

Myrtle Beach International Airport is 15.7 miles or approximately 27 minutes away from the resort.  

How do I adjust my reservation?

You can contact the reservations department to make changes to your reservation. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.  

Does the resort provide parking?

Yes. Free parking is available in our parking garage next to the towers. The houses will all have their own driveway/parking space.  

Do you offer a concierge on site?

Yes  

Do you have room service?

No.  

Do you have handicap accessible rooms?

No. All doorways in the oceanfront condos can accommodate a wheelchair.  

Do I need a credit card at check-in?

Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.  

Do any rooms have a jetted tub?

All master bedrooms in the two-bedroom oceanfront condos and larger have a jetted tub.  

Can I rent chairs and umbrellas for the beach?

Yes you can through can be purchased by the lifeguard on the beach through The City of North Myrtle Beach. Prices vary depending on length of rental, please speak to a lifeguard for exact pricing.  

Can I rent bicycles while I’m on vacation?

The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).  

Can I rent a beach wheelchair on my vacation?

Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck).  Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.  

Can I pay my security deposit in cash?

Yes but you will receive your $250 refunded in check form in the mail within 7 days after check-out.  

Can I pay my balance in cash?

Yes you can but you still have to bring the credit card used to make the deposit with you. All reservations that are paid in cash will require a $100 security deposit.   

Can I make payments on my balance before my vacation?

You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.  

Can I fish on the beach?

Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf.  No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).  

Can I bring my pet with me on vacation?

No.  

Can I bring a golf cart with me while I am staying at North Beach Plantation?

Golf carts are not allowed on property at North Beach Plantation per regulations set by the homeowner association.   

Can I book a reservation without a deposit?

No. Every reservation must have the first night’s stay paid in order to book.  

Are trailers and motorcycles allowed at the resort?

No.  

Are roll-a-way beds available at the resort?

No  

Are pool towels available?

Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.  

Are linens provided?

Yes  

Are early check-ins and late check-outs possible?

Not during the summer season, (April-August you can request with it the front desk (843-315-2520) during the off season but it is never guaranteed.  

Are cribs available?

Pack and Plays are available on a first come, first serve basis.  

Am I allowed to grill at the resort or on the beach?

No. Grills are not allowed at the resort or on the beach due to fire and environment codes.  

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